Frequently asked questions

Logging in is quick and secure—no password needed!

• Go to URL: supplier.gsk.com  & click "Login" or go directly to the supplier portal using this link Supplier portal

• Enter your registered email address (ensure your email address is the same as the one you have registered with), and you’ll receive a one-time password (OTP) in your inbox
• Use the OTP to log in and access your request details

For assistance, click on the Contact us within quick links of website

• Please use google chrome for a better experience
• Ensure your email address is the same as the one you have registered with, as you will receive the OTP on the same email id

The OTP is valid for 30 minutes or first-time use. In case the first time OTP does not work, there is an option to resend the OTP

We highly encourage registration as it ensures seamless communication, efficient processing and alignment with GSK's preferred operational standards

The supplier portal allows for better collaboration and simplifies processes such as invoicing, payment tracking and document management. We believe this will be beneficial for both GSK and our valued suppliers

For assistance, click on the Contact us within quick links of website

Registering on the GSK supplier portal offers many benefits that streamline and enhance your interactions with GSK. Here's how:

• Better communication and collaboration: The portal serves as a central hub for communication with GSK, eliminating the need for untracked emails or telephone calls
• Easy access to purchase orders and invoices: Quickly view and manage your purchase orders and invoices, ensuring transparency and efficiency
• Self-service data management: Update company details, bank information, tax data, and key contact emails directly
• Enhanced visibility: Access purchase order detail at line level, invoice detail including expected payment dates and paid dates in one central location
• Integrated helpdesk: Create and manage support queries directly within the supplier portal for faster resolutions
• Interactive invoicing tool: Will guide you how to submit your invoice correctly based on the GSK buying entity

To update your bank details, please submit one of the following documents in non-editable pdf format:

• Invoice copy with bank details on the document
• Supplier bank detail-issued on bank letterhead / company letter head / bank pass book / signed contract containing your supplier bank details sent via supplier domain ID

• Change of email ID to the same domain with different prefix – email from new supplier domain
• If the domain is getting changed - please share non-editable letterhead containing name, address and VAT ID together with new domain details

To update your address or name, please provide the details of the change in a formal letter issued on your company letterhead. Ensure the document is sent to us in a non-editable PDF format.

To update your Tax/VAT details, please provide the following:

• Your Tax/VAT registration certificate

It's mandatory to keep your Tax/VAT details updated in your company profile.

Maintaining accurate and complete supplier data is essential for seamless operations. Inaccurate or incomplete data can lead to:

• Payment delays: Incorrect banking or tax details may result in delayed or failed payments
• Procurement disruptions: Inaccurate information can slow down processes such issuing purchase orders or receiving goods
• Compliance risks: Errors in your data could lead to regulatory issues or penalties
• Supply chain interruptions: Outdated or incorrect information may disrupt shipments or operations

We recommend regularly reviewing and updating your company’s information to ensure accuracy and avoid disruptions

Registered supplier

A Registered supplier is a supplier that has been invited to register and provided an approved finance contact who has completed the registration process in the GSK supplier portal. This means they have accepted the Terms of use of the supplier portal and provided all required information to comply with GSK's supplier onboarding requirements.

Non-registered supplier

A Non-registered supplier is a supplier that has current engagements with GSK and is existing on our system, but they have not yet been invited to register on the supplier portal.In 2026 GSK will plan to get in touch to invite our suppliers to register who are not currently registered. If you are interested in being registered on the supplier portal please send an email to supplier.portal@gsk.com and we will be in touch.